Contact Us
| When to Contact CCAC | Users should contact CCAC when assistance is needed for unclassified problems, issues, or questions. |
|---|---|
| Hours of Operation | 8:00 a.m. - 11:00 p.m. Eastern, Monday - Friday (excluding Federal holidays). |
| CCAC Home Page | http://www.ccac.hpc.mil/ |
| Phone Number | 1-877-CCAC-039 (1-877-222-2039) or (937) 255-0679 |
| Fax Number | (937) 656-9538 |
| Help E-mail | help@ccac.hpc.mil |
| Accounts E-mail | accounts@ccac.hpc.mil |
| After Hours | Calls, e-mails and tickets received after normal operating hours will be addressed the following business day. |
| Mailing Address | DoD HPCMP Consolidated Customer Assistance Center (CCAC) AFRL/RCM 2435 Fifth Street Wright-Patterson Air Force Base, OH - 45433-7802 |
| Ticket Requests |
Active users may submit tickets from the
CCAC User Portal. Inactive users may submit tickets from the CCAC Service Request Form. |
| When to Contact Navy | Users should contact Navy when assistance is needed for after-hours support and for support services not provided by CCAC. |
|---|---|
| Hours of Operation | 8:00 a.m. - 4:30 p.m. Central, Monday - Friday (excluding Federal holidays). |
| Phone Number | 1-800-993-7677 or (228) 688-7677 |
| Fax Number | (228) 688-4356 |
| Help E-mail | dsrchelp@navo.hpc.mil |
| Accounts E-mail | hpc-accounts@navo.hpc.mil |
| After Hours | Outside CCAC and Help Desk prime hours, the Navy DSRC can be contacted for assistance. The Navy DSRC is staffed 24 hours per day, seven days per week. |
| Mailing Address | Navy DoD Supercomputing Resource Center 1002 Balch Boulevard Stennis Space Center, MS 39522-5001 |
| Ticket Requests | N/A |